Privacy & Cookie Policy
PRIVACY POLICY
What Personal Information Do We Collect?
We collect your personal information when you book an appointment online or over the phone and when you email us or send us a message via a contact form on our website. This information will include your name, address, phone number and email address. We need this information to be able to book an appointment to visit your property and undertake an EPC and/or Floorplan appointment.
During the appointment we will collect information about your property as required to complete an EPC and/or Floorplan, including but not limited to the dimensions, construction, heating and hot water provision of the property.
Paying Online
We do NOT capture any credit or debit card numbers on this website. When paying for an appointment on this website we use a payment gateway called ‘Stripe’ to process your payment. Stripes payment processing tool appears on our ‘Book Online’ page where your card details are entered directly into their secure server. They encrypt your credit or debit card information and authorise payment directly. This means that your credit card or debit card details are never revealed to us.
Please read Stripe’s privacy policy to see what security measures they have in place and how they treat your personal information.
How Do We Use The Personal Information That We Collect?
EPCs
We enter the information that you provide when booking an appointment and the information that we collect during the appointment into a software programme known as RdSAP (Reduced Data Standard Assessment Procedure). The software will generate an Energy Performance Certificate (EPC) that we will then lodge on the EPC Register via our membership with Stroma, an approved accreditation body.
We do NOT share your personal information or the information collected regarding your property, with anyone other than as mentioned above, or unless we are requested to do so in writing by you.
An Energy Performance Certificate lasts for 10 years so when the certificate is due to expire, we will contact you via phone, post or email to arrange another appointment to produce a new certificate, should you still require one.
Floor Plans
We sketch a Floorplan while in your property and capture dimensions of the property and note featururs of the property suxh as Bath, Shower, Hob. We use Floorplan drawing software to re-create the Floorplan in a professional template.
Your Consent & Changes To This Policy
By using our website, you consent to our privacy policy. We may change our privacy policy at any time and if we do, changes will be made on this page of our website.
COOKIE POLICY
What Are Cookies?
Cookies are small text files that typically contain at least two pieces of information; a website name and a unique user ID. Cookies are beneficial to the website user, they make the interaction with frequently visited websites smoother.
When you visit a site for the first time, a cookie is downloaded onto your computer. The next time you visit the same website, your computer checks to see if it has a cookie that contains the site name and if it does it sends the information contained in the cookie back to the website.
This means a website can identify you as a previous visitor and can tailor what you see on the site. This does NOT mean the website can identify you as a person, the cookie does not know who you are, just that you have been on that particular website before and what you looked at on that site.
For example if you have been looking at products on an eCommerce website and added a product to a shopping basket, but left the site before purchasing, when you re-visit the site it may remember which products you were looking at and what was in your basket.
Some cookies can record how long you spend on each page on a website and what links you click on. This helps the website owner understand how their site is working for their visitors and how to develop the site further. For example if there is content on a website that no one is interested in, then they may remove that content. Likewise they may add more of the type of content that gets a lot of attention.
Which Cookies Do We Use?
We use two types of cookies:
WooCommerce Cookies
We use software called WooCommerce to provide our appointment diary. WooCommerce makes use of cookies to manage the booking system / diary / availability.
Google Analytics Cookies
Google Analytics uses cookies to track which page a website visitor initially lands on to the website, which pages they then click on to, how long they stay on each page, what links they click and where the visitor came from, e.g. if they clicked on an advert in Google, or from a Facebook page, or a link from another website etc. Google Analytics does not store any personal information about the website user within these cookies.
How Do You Manage Cookies?
When you first arrive on our website we publish a Cookie Notice which reads as follow:
Cookies On Our Website
We use cookies to understand how visitors use our website. The cookies cannot identify you.
If you continue to use our website we will assume that you are happy with this.
To find out more about the cookies we use and how to manage cookies, check our Privacy & Cookie Policy.
You have the option to close this message by clicking the ‘OK’ button. Or you can jump to this page of our website if you choose the ‘Privacy & Cookie Policy’ link. You are able to block or allow cookies using the ‘Settings’ or ‘Tools’ menu in your internet browser. Find out how to Disable Cookies.
Your Consent & Changes To This Policy
By using our website, you consent to our websites cookie policy. We may change our cookie policy at any time and if we do, changes will be made on this page of our website.
General Data Protection Regulation (GDPR)
Your Rights
General Data Protection Regulations (GDPR) came into effect on 25th May 2018. The new regulations are designed to protect all EU citizens from privacy and data breaches. Under the GDPR you have various individual rights, each of which we have summarised below.
Visit the UK Information Commissioner’s Office website for more details of the GDPR Regulations and your rights.
The right to be informed
Individuals have the right to be informed about the collection and use of their personal data. You can view our Privacy Policy, Terms & Conditions, and Cookie Policy on our website at any time
The right of access
You have the right to see any and all personal information that we hold about you. You can request access to your personal information at any time. Once we have identified you we will send full details of the information we hold about you by email.
The right of rectification
You have the right to have inaccurate personal data rectified, or completed if it is incomplete.
The right to erasure also known as the ‘right to be forgotten’
You have the right to have your personal data erased if the data is no longer necessary for the purpose that it was originally collected for. We are required to store all information collected as part of a domestic energy assessment for a minimum period of 6 years.
Right to restrict processing
You have the right to ask us not to process your information (or pass your information to other companies or organisations) for marketing purposes. We never pass your details to any third parties and we only use your details to contact you in relation to your energy performance certificate needs. You can review how we use your data in our Privacy Policy.
The right to data portability
You have the right to receive personal data that we hold about you in a structured, commonly used and machine readable format. You have the right to request that we transmit the data that we hold about you to another data controller of your choosing.
The right to object
You have the right to object to mass processing of your data and potential scoring or profiling. We confirm that we do not undertake mass processing of personal data, we don’t do any scoring, and we don’t do any profiling.
Rights in relation to automated decision-making
You have the right to receive details as to how automated decision-making is being applied in evaluating your suitability for certain products or services. We do not use any automated decision-making.
Complaints
How To Complain
If you have any issues or concerns regarding the service we provide, please get in touch with us by phone or email as soon as possible so that we can investigate.
01273 033 100
07749 209 700
info@brightonhoveepc.co.uk
If you have any issue regarding how we store or use your personal information, you can contact us as above and you can also contact the Information Commissioner’s Office (ICO).